Intelligent 1-Click Self-Diagnostic Solution

HighPoint’s universal Web-based graphical management suite (aka WebGUI) now includes a built-in diagnostic tool referred to as “1-Click”.

1-Click was designed to expedite the support process between customers and our FAE/support Department. It simplifies information collection for troubleshooting and support inquiries.

Instead of following a series of guides and initiating multiple back-and-forth sessions with our FAE/Support Department, customers can gather all necessary information with the simple click of a button. You no longer need to manually assemble a collection of screenshots, logs and status reports when submitting support inquiries.

1-click enables the interface to gather all necessary hardware, software and storage configuration data and compile it into a single file, which can be transmitted directly to our FAE Team via our Online Support Portal.

You can access this feature by selecting the “Diagnostic” option under the Help tab:

The Diagnostic View will display a summary about the system platform (operating system, general hardware profile, and HighPoint product information).

You can save this information (which also includes a copy of the Current Event Log) by clicking the “Save Logs” button. The WebGUI will provide the path of the saved file under “Logs Location” (shown above).

This file can be included with any Support or Troubleshooting inquiry submitted to our Support Department or FAE Team.